Privacy Policy

Education Advisory Group (“EAG”)
Address: 27315 Jefferson Ave, Ste J64, Temecula, CA 92590
Phone: (855) 539-9191
Last Updated: September 11, 2025

Education Advisory Group (“EAG,” “we,” “us,” or “our”) provides document-preparation services. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website(s), use our services, or interact with our disclosures and forms. By using our site or services, you agree to this Privacy Policy.

1) Information We Collect

We collect information in the following categories:

  • Identifiers & Contact Information: name, email address, phone number, mailing address.
  • Consent Log Data (for compliance & dispute resolution): when you acknowledge disclosures or click “I agree & continue,” we create a consent record that includes your IP address, timestamp, user-agent string, and the page URL where consent occurred. We may also store a version ID or hash of the disclosure text you saw.
  • Device/Technical Data: IP address, device type, browser, operating system, referring/exit pages, and similar log data.
  • Cookies & Similar Technologies: see “Cookies & Tracking.”
  • Professional/Payment Information (if provided): information needed to fulfill document-preparation requests and process payments.
  • cluding recordings/voicemails if you call).

2) How We Use Information

  • Provide and improve our document-preparation services.
  • Record consents and maintain proof of disclosures for legal compliance, quality assurance, and dispute resolution.
  • Communicate with you (e.g., confirmations, support, updates).
  • Secure our services, prevent fraud/abuse, and comply with law.
  • Analyze site performance and user experience.

Legal Bases (GDPR/UK GDPR): Where required, we rely on one or more of the following: performance of a contract, consent, legitimate interests (e.g., compliance documentation, security, service improvement), and legal obligations.

3) Consent Logging (What We Store)

When you check a box (e.g., “I have read and understand this disclosure”) and/or click “I agree & continue,” we store a server-side log entry containing: IP address (as seen by our server), timestamp, user-agent string (browser/device), page URL, and disclosure version and/or text hash (to prove what you saw). These logs help us demonstrate that required disclosures were presented and acknowledged.

4) Retention

Consent logs: retained for 24 months from the date of capture (or longer if reasonably necessary for ongoing disputes, legal obligations, or security). Account/service records: retained as long as needed to provide services and meet legal obligations (e.g., tax, accounting). When retention ends, we delete or de-identify data.

5) Sharing & Disclosure

We do not sell or “share” personal information for cross-context behavioral advertising. We may disclose information to service providers/processors (e.g., hosting, security/CDN, analytics, CRM, payment processors) under contracts that restrict use to our instructions; and for legal/compliance purposes to comply with law, enforce terms, protect rights/security, or in the context of a merger, acquisition, or similar event.

6) International Transfers

If you are in the EEA/UK, your information may be transferred to countries with different data-protection laws. Where required, we use approved safeguards (e.g., EU Standard Contractual Clauses) and implement supplementary measures.

7) Your Rights

California Residents (CCPA/CPRA): You have the right to request access, deletion, correction, and information about disclosures for business purposes. You also have the right to opt out of sale/share (we do not sell/share) and freedom from discrimination for exercising your rights.

EEA/UK (GDPR): You may request access, rectification, erasure, restriction, objection (including to processing based on legitimate interests), and data portability. Where we rely on consent, you may withdraw consent at any time (this will not affect processing already performed).

Submit requests or questions: [email protected]

8) Cookies & Tracking

We use essential cookies to operate the site and may use analytics cookies to understand usage. You can control cookies through your browser settings. If we use analytics or advertising technologies that require consent in your region, we will request it via a banner.

9) Security

We implement administrative, technical, and physical safeguards designed to protect personal information (e.g., encryption in transit, access controls, regular logging). No method is 100% secure; please use the site responsibly.

10) Children’s Privacy

Our services are not directed to children under 13 (or under 16 in the EEA/UK). We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us to request deletion.

11) Do Not Track

Your browser may send “Do Not Track” signals; we do not respond to DNT at this time.

12) Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version with a new “Last Updated” date. Material changes will be highlighted where appropriate.

13) Contact Us

Education Advisory Group
27315 Jefferson Ave, Ste J64,
Temecula, CA 92590
Email: [email protected]
Phone: (855) 539-9191